Our product helpdesks have a clear aim; to provide optimal support to our software product users. This helps you increase efficiency even further, as “down times” are reduced. Our employees themselves rely on the newest technologies and procedures for their helpdesk activities. Nowadays, a good and reliable helpdesk is more important than ever in the success of your company. We try our best every day to ensure we provide you with this.

Update Support – always up to date
The Update Support program ensures that your users automatically receive the newest version of CADISON®. This means you benefit automatically from the numerous improvements, enhancements and new functions.

Telephone Support – help at the right time

Our Telephone Support program provides CADISON® users with help and problem solving information on the telephone. We will answer your questions, thus helping you to use CADISON® more efficiently. Telephone Support is an important aspect of getting the full economic benefit from CADISON®.

Our helpdesk is available continuously during office hours. The helpdesk agents will automatically return your call to perform detailed problem solving. Our employees close in on the problem through their conversation with you, and work out a solution. In order to allow us to help you more quickly, we would ask that you gather together the following pieces of information before contacting the helpdesk:

  • An exact description of the problem
  • An exact description of the module

Optimum Service – optimum efficiency

Your preparation and our specialist support can help reduce the time required to fix your problem considerably. The time you save can be used instead on developing your projects. Access the experience of our systems engineers, and benefit from our services.

You will need to provide the following information:

  • CADISON® version
  • CADISON® module and OS version
  • Description of the problem
  • Fax or e-mail with error log (if required)

Please contact:


Optional for our customers in India:

Mon - Thurs 8:30 AM - 5:00 PM and Fri 8:30 AM - 3:00 PM(CET)

Helpdesk +49 6196/93490-44

Fax +49 6196/93490-49

E-Mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Address Headquarters: ITandFactory GmbH
Auf der Krautweide 32
65812 Bad Soden
Mon - Fri 10:00 AM - 1:00 PM and 2:00 - 5:30 PM(IST)

Helpdesk +91 80-22371-432

Fax +91 80-22374-189

E-Mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Address Neilsoft Limited
405-406, Embassy Centre,
11, Crescent Road, Kumara Park East
Bangalore - 560 001